1. Introduction

This document includes the terms of use (“Terms of Use“) of the website www.soulreconnect.org (“Website“) and Soul Reconnect platform (“Platform“) through which your access, browsing and contracting of the services offered by Soul Reconnect will be governed.

By browsing our Website or Platform and contracting the Services, you accept these Terms of Use and the Privacy Policy. If you do not, you must cease using the Website and/or Platform immediately.

At Soul Reconnect, we provide patient coaching services (the “Services“) consisting of the online delivery of courses (“Courses“) which are composed of units (“Units“), as well as access to the delivery of these courses live (“Real Time Courses“) and individual coaching sessions (“Individual Coaching“).

Soul Reconnect is a platform owned by Reconnect, Coaching y Formación S.L., with CIF number B05408836 and registered office at Calle Rubens 4, 08023 Barcelona. For more information, you can contact us at hola@soulreconnect.org.

2. How to access Soul Reconnect?

a) Registration 

To register with Soul Reconnect you must register on our Platform, providing us with your name, surname and email address, which will be processed in accordance with our Privacy Policy.

Once you have completed your registration on our Platform, you will receive a confirmation email, and you will then be able to access our Courses, Real Time Courses and Individual Coaching sessions, whether they are free or paid content. You can, at any time, change your current password for a new one in the section My Profile> Password. 

b) Price

The price of the Courses, Real Time Courses and Individual Coaching sessions subject to payment will be indicated on our Website, as well as on the Platform itself when selecting any of the modalities, except in case of manifest error. The amount indicated as price shall be stated in Euros and shall include applicable VAT. The price may be subject to discounts offered by Soul Reconnect, for which Soul Reconnect will provide the applicable discount code for each promotion.

c) Payment method

Once you have selected the Course, Unit, Real Time Course or Individual Coaching session you are interested in, you must proceed to pay the indicated price, which can be made, at your choice, through:

• PayPal: for which you must have an account or register with PayPal. The bank details you provide for payment purposes are entered directly into PayPal and, under no circumstances will they be entered or registered on any Soul Reconnect server, and will therefore be processed in accordance with the terms and conditions available at https://www.paypal.com/es/webapps/mpp/ua/legalhub-full?locale.x=es_ES.
• Stripe : the credit or debit card details you provide for payment purposes will be entered directly into Stripe and, therefore, under no circumstances will they be entered or registered on any Soul Reconnect server, and will be processed in accordance with Stripe’s legal conditions available at https://stripe.com/es/privacy.

Once the payment has been formalised, you will receive proof of payment for the Services purchased by email, and if you wish to receive an invoice, you can request it from us at hola@soulreconnect.org. You can also consult the Services purchased in the section My Account>Order History.

3. Your obligations

You undertake to make proper and lawful use of the Courses, Units, Real Time Courses or Individual Coaching sessions that we offer through the Platform and, by way of example, but not limited to, not to use them to (i) engage in illegal activities, contrary to good faith and public order; (ii) cause damage to our physical and logical systems; (iii) attempt to access and, where appropriate, use the email accounts of other users and/or modify registration data. 

Especially, you undertake the following obligations:

• To make advance payment, if any, of the fee for the Services in the amount and in the manner set out in sections 2.b. and 2.c. above.
• To make good use of the Website and/or Platform without causing any damage to our physical and logical systems, and of the Services offered by Soul Reconnect.
• Guarantee the truthfulness and accuracy of the data provided when filling in the forms required to benefit from the Services.
• Refrain from any act or omission that disturbs the order of the Real Time Courses and Individual Coaching sessions. 
• Always show respect to the Soul Reconnect team as well as to the other participants taking part in the Courses.

4. Right of withdrawal

You acknowledge and accept that, once you have accessed the Services, Soul Reconnect is not obliged to offer you a right of withdrawal, by virtue of the provisions of the Spanish regulations applicable to consumers, since it applies the exception provided for in article 103.m) of the revised text of the General Law for the Defence of Consumers and Users (“TRLGDCU”), since, once you pay the corresponding price and access the digital content that we offer, the Services will be considered executed and, therefore, you will lose the right of withdrawal.

5. Termination of Courses or of the relationship

Once you complete any of the Courses taught on our Platform, you will be able to access and download the certificates issued, if applicable, by Soul Reconnect that guarantee the correct completion of the Courses in My Account>Certificates.

Furthermore, if, at any time, you no longer agree with these Terms of Use or any changes to these Terms of Use, you must immediately cease using our Services and/or Platform.

If you wish to deactivate your account, you must send an email to hola@soulreconnect.org indicating your desire to deactivate your account. Once we deactivate your account, you will no longer be able to access the Platform, however, you may re-register with Soul Reconnect for the purposes of accessing our Services. 

6. Disclaimer of warranties and liability

Soul Reconnect guarantees that the Courses, Units, Real Time Courses or Individual Coaching sessions will be offered in a professional manner with content suitable for their stated purposes, and that we will provide the Services made available on the Website in a diligent and professional manner and will verify that the Services are of a high quality. However, we do not guarantee that the Services will be error-free or, after a certain period following their publication, out of date.

To the extent permitted by applicable law, Soul Reconnect shall not be liable, under any circumstances, for damages of any kind that may be caused, including but not limited to the lack of availability of the portal; for any incident or technical failure and any loss of data that may result therefrom, as well as for any situation considered as a fortuitous cause or force majeure, despite having taken all necessary technological measures to prevent it.

Under no circumstances will Soul Reconnect assume any responsibility for its Courses, Units, Real Time Courses or Individual Coaching sessions made available through the Platform or for any other content published by third parties or coming from any link belonging to a third party website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness, validity and constitutionality of any material or information contained in any of these Courses, Units, Real Time Courses or Individual Coaching sessions, hyperlinks or other Internet sites.

Soul Reconnect reserves the right to update, modify or delete the information contained on the Website and/or Platform, as well as its configuration or presentation, at any time without assuming any responsibility for it.

The Individual Coaching sessions given by the coaches will be subject to the coach’s ethical duty of confidentiality.

7. Intellectual and industrial property rights

Soul Reconnect, itself or as an assignee, is the owner of all intellectual and industrial property rights of the Website and the Platform, as well as of the elements contained therein (including, but not limited to, audio-visual works, recordings – sound, visual and audio-visual –, texts – including also written transcriptions of videos or recordings –, images, trademarks, logos, distinctive signs, sounds and animations and the databases composing the Website and/or the Platform and form part of the same).

Soul Reconnect authorises you to access and view the content for your personal use only, and expressly prohibits any use other than this and, in particular, any use intended to compete with the services provided by Soul Reconnect or the training of coaches. Therefore, during the contracting of the selected Service, we grant you a non-exclusive right to access the Services and therefore your account is personal and non-transferable.

Pursuant to the provisions of national, European and international legislation on intellectual property, the reproduction, distribution and public communication, including making available, of all or part of the contents of the Website and the Platform and, specifically, of the content created by Soul Reconnect, for commercial purposes, on any medium and by any technical means, without the prior written authorisation of Soul Reconnect, are expressly prohibited.

8. Third party websites

Soul Reconnect is not responsible for third-party content or third-party websites that can be accessed from the Website and/or Platform; nor for the accuracy, veracity and validity of information that is not of its own creation, and whose content belongs to third parties unrelated to Soul Reconnect.

9. Jurisdiction and out-of-court dispute settlement 

Soul Reconnect reserves the right to take any civil and/or criminal action it deems appropriate for improper use of its Website and/or Platform, as well as its contents or for breach of these Terms of Use.

Without prejudice to the option available to the parties to voluntarily submit to the online dispute resolution system mentioned in the following section, the relationship shall be governed by the regulations in force and applicable in Spanish territory. 

Should any dispute arise, the parties may submit their disputes to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard, with submission to the forum of the consumer’s domicile.

Notwithstanding the above, in accordance with Regulation (EU) 524/2013, the European Commission provides a free access platform for out-of-court online dispute resolution for e-procurement (http://ec.europa.eu/consumers/odr/) to which the parties can submit themselves voluntarily, through the intervention of the so-called Dispute Resolution Body, which acts as a neutral intermediary between the two parties.

– Link to the complaint form: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES

– Link to the Dispute Resolution Body search engine: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2

Last update: 24 February 2022